Terms and Conditions

Welcome to the Shay Al-Fakhm “Luxurious Tea” website.

By accessing our site, you agree to the mentioned terms and conditions. Please review it

carefully before making any purchase. By using this website, you are bound by

these terms and conditions.

Shay Al-Fakhm is a website designed for the purpose of selling tea products. Shay Al-Fakhm store

provides a service for selling its tea products over the Internet. When the

customer orders any of the products on the site, Shay Al-Fakhm store will

prepare and ship it to the customer"s country or to the address specified.

This agreement defines descriptions, services, and guarantees between the buyer and Shay Al-Fakhm online store.

· In the case of online payment, it is important that all data entered are correct in order to ensure that the order arrives without delay, and the data entered will be treated with the utmost confidentiality.

· The use of the site is limited to persons who meet the conditions of Shay Al-Fakhm, who have a credit card, payment card, or any other valid card, and who authorize Shay Al-Fakhm to withdraw the total value of the price of the purchased product or products.

· With the beginning of your confirmation of the purchase of any of the products, you allow the Shay Al-Fakhm to investigate - with the help of a third party - about your account, the adequacy of your balance, and the latest movements of your credit card, in order to verify your identity and ensure the integrity of the payment process.

· You agree that you will not impersonate anyone else or use a false name or any name that you do not have the right to use.

· You warrant that the personal information you provide to us when you register as a customer is true, current and complete in all respects, and in particular you agree not to impersonate or otherwise impersonate a person, another entity, or a name that you are not authorized to use.

· In the event that your personal information changes, please inform us by contacting the Customer Service Center at the following e-mail: [email protected]

· Shay Al-Fakhm reserves the right to make any modifications to the Terms of Service at our sole discretion and as we see fit. If you do not agree to the changes and to these terms, you must stop using this website. By accessing and/or using the Website, you agree to be bound by these Terms of Use and those that have changed.

· Any changes made after you have placed an order will not affect the order unless we are required to make the change by law.

· We reserve the right to prevent multiple quantities of certain Products from being shipped to any customer or mailing address.

· Establishment Shay Al-Fakhm For Trading owns and manages this website www.luxurioustea.sa and any contract you conclude within the site will be with the Establishment Shay Al-Fakhm For Trading, and access to the site is linked to the terms and conditions contained therein.

· This page and any use of the site, including making purchases, will be subject to these terms and conditions.

· If you have any questions or concerns regarding these terms and conditions, send an email to [email protected]

General:

· You acknowledge and agree that these Terms, along with the Shay Al-Fakhm Privacy Policy, constitute the complete and exclusive agreement between us regarding your use of the site and any purchase by you of any Shay Al-Fakhm Products, and supersedes and governs all prior proposals, agreements or other communications between you and us.

· If any provision of these Terms is held to be illegal, invalid or unenforceable in whole or in part, then these Terms shall remain in effect with respect to the other provisions and the remainder of the affected provision. No waiver of any provision of these Terms by Shay Al-Fakhm shall be deemed a waiver of any breach or default and shall in no way affect the other provisions of these Terms.

· Nothing contained in these Terms shall be construed as creating any agency, partnership or other form of joint venture between us.

· Shay Al-Fakhm reserves the right to change these Terms at any time, and we encourage you to re-read these Terms periodically to ensure that you are at all times fully aware of our Terms. Any changes are effective immediately upon posting on the Website. Your continued use of this site signifies your acceptance of all of these terms.

· Shay Al-Fakhm reserves the right to refuse to supply products to any person if he has breached any of the specified terms of use.

Commitments of Shay Al-Fakhm store:

· Shay Al-Fakhm store is committed to securing the products required by the buyer and are available in the store and specified, and in the event that they are not available, the amount will be returned.

· Shay Al-Fakhm store has the right to act in cases where the customer does not respond to Shay Al-Fakhm store team or respond to the correspondence received from it, so that these cases urgently need the opinion of the buyer, and the delay in processing these cases results in damage to the Shay Al-Fakhm store, or Delayed shipment of the order to the customer, and the customer bears full responsibility for that, and the customer must follow up on his order, follow up on his phone and e-mail, and respond to the calls and correspondences of the Shay Al-Fakhm store.

· Shay Al-Fakhm store has the right to change the status of the order to "completed" after 15 days have passed from shipment, and in the event that we are unable to track the shipment, or the customer does not receive the shipment from the carrier for any reason.

What does not fall under the guarantee and responsibility of the Shay Al-Fakhm store:

· Shay Al-Fakhm store is not responsible for the delays caused by the shipping companies, and the buyer must follow up the shipment via the shipment tracking number, which will be provided to the buyer on his registered email on the site.

· Shay Al-Fakhm store is not responsible for the error that is written in the shipping address, nor is it responsible for whether the address is incomplete, or for the shipping company"s error in directing the shipment.

· Shay Al-Fakhm store is not liable for the buyer"s miscalculation of the commodity to be purchased, as if he thought it was one thing and it was something else, as long as the commodity arrived as it was displayed in the store.

· Shay Al-Fakhm Store disclaims responsibility for the order as soon as the carrier company receives it, and the responsibility shifts to the company, and what happens to the order in terms of damage, loss or change in product quality due to the shipping company or the customer"s delay in receiving the order, and it has the right to ask the shipping company for compensation when that happens, The team of Shay

Al-Fakhm store is also fully prepared to provide all administrative advice and

assistance.

· Shay Al-Fakhm store website has the right to change this agreement without notice, and the change is valid for all orders, except for orders that have been approved and paid for, as they are applicable to the agreement before it was amended.

Customer"s rights and obligations:

· The customer has the right to cancel the order before the status of the order is “shipped” without any reason, and he must notify the store of the cancellation of the order through customer service, mobile 0559879050.

· The customer is responsible for choosing the product, and the customer must ensure that the products written in the order are exactly what he wants.

· The customer has the right to claim the shipment tracking number issued by the carrier to the address specified in the request.

· All correspondence about purchase, payment, and so on takes place through the Shay Al-Fakhm store, whether by e-mail or the mobile number published on the website, and requests or correspondence outside it are not accepted.

· After the conversion of his order to the status of "Processing", the customer is not entitled to request any change to his order, except with the approval of Shay Al-Fakhm store, and the appropriate action will be taken in this regard.

· The customer must put the product in a suitable cooling degree for the product and not expose it to moisture or air entering the box so that there is no change in the quality and validity of the product.

· The customer bears all the costs that his country may impose, such as: customs, entry fees, etc., and he is not entitled to ask Shay Al-Fakhm store to pay that on his behalf, and the customer must make sure that the goods that he orders are allowed to enter his country, as the customer He bears

responsibility for seizing or confiscating the goods by the competent

authorities, and the customer must refer to those authorities if they need a

special kind of release, or if they have a legal responsibility.

· Your use of the website means your acceptance of and your commitment to all the terms of this agreement.

Compensation:

You agree to fully indemnify us for damages, losses, costs and expenses, including legal fees, arising from your breach of the Terms, or any liability that may arise through your use of the Website, or through someone else"s use of the website by accessing your shopping account or personal information.

Agreements:

The following are the technical steps of the contract between you and us:

· You choose the product or products that you ordered on the website, by clicking the payment button on the payment page when completing your purchase.

· You will be directed to the website through simple steps.

· You choose the product or products that you ordered on the website, by clicking the payment button on the payment page when completing your purchase.

· Your goods will be delivered to you according to the method you chose on the purchase completion page on the website.

· We will send you a message of receipt of the order detailing the product you requested, and this message is not a confirmation of the order nor is it an approval from us for the order.

· You will receive our approval of your request when the product you ordered is sent to you.

Paying:

Shay Al-Fakhm provides a variety of payment methods, including payment by credit cards, via mada, and payment by deferred or monthly payments without interest through Tamara. The value of your order will be the price of the product including tax in addition to the delivery value. All cards and accounts are subject to a process of validation and authorization from the card issuer. If the card issuer refuses for any reason to authorize the payment process to us, we will not be held responsible for any delay. The refusal of your application may relate to one of the following matters:

· Out of stock for the store.

· We fail to obtain adequate authorizations to accrue cash from you.

· Your inability to fulfill the necessary eligibility for the request as described in the conditions, and if there are any problems with your request, you will be contacted through the customer service team as soon as possible.

· We will take care to keep your order details and payment information safe, but in the event of negligence on our part, we cannot be held responsible for any losses that you may suffer if a third party guarantees access information to any data you provide to us.

Shipping cost of replacement and return:

The customer will bear the cost of sending the products to the site and the cost of shipping the new replacement request, unless the error is due to the website management.

Intellectual rights:

The content of this site is the property of Establishment Shay Al-Fakhm For Trading. It is not allowed to use any of the content without permission from the establishment.

Third party links:

Shay Al-Fakhm is not responsible for the content of any off-site pages or any other sites linked to or mentioned in the website. Links appearing

on the website are for convenience only and are not an endorsement by Shay

Al-Fakhm and it is not affiliated with or partners in content, products,

services or supplier. You are

responsible for linking to any off-site pages or other websites. We are in no way

responsible for examining or evaluating pages outside the site, and we do not

guarantee what is provided by these pages or any other sites linked to or from

the site, nor does Shay Al-Fakhm bear any responsibility or liability for the

procedures, content, products or services of such pages and websites including,

without limitation, our privacy statements and terms of use. You should read

the terms of use and privacy policies of all off-site pages and other websites

you visit carefully.

Governing law:

Your use of this website and the purchase of any Shay Al-Fakhm product is governed by the law of the Kingdom of Saudi Arabia, and you hereby submit to the exclusive jurisdiction of the courts of the Kingdom. Please check back periodically for any updates or changes to our Privacy Policy.

Contact us:

We have a customer service team available and ready to answer all questions about ordering, shipping, delivery, refund; And also accept

any public reaction to Shay Al-Fakhm. Please write to

us at [email protected]

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